Due to COVID-19, we are experiencing an extremely high volume of requests along with gaps in our parts team staffing.
Please expect 4 to 8 business days for your part request to be fulfilled. We do apologize for this added inconvenience.
To complete this form, you will need:
Both the model number and serial/PO number are printed on our product label.
- For cribs, this label is located on the inner right side panel at mattress level.
- For dressers and most changers, it is located on the back panel. If the back panel is installed backwards, the label may be situated on the inside of the dresser/changer.
- For changers with no drawers or back panel, the label is located on one of the shelf boards.
Please note as different types and runs of products may have different numbering formats, your serial/PO number format may differ from the format below. The location of the label remains the same however.
Part names and letters can be found in your product's instruction manual. They look like:
- A. Headboard
- F-1. Left front post
- H1. 3" Round Head Bolt
- L. 1" Allen head bolt
Note: For example only. Parts will differ per product.
You can download manuals from our Instruction Manual page.