Replacement Parts

To complete this form, you will need:

  1. Model number and serial number, as printed on your product's white product label
    product label
  2. Which part(s) to order, as named and lettered in your product's instruction manual
Consumer
DaVinci Retailer

For consumers
We will review your order within 1-3 business days.

What parts do you need?

Found a minor scuff or scratch on your wooden furniture? We are sorry about that! For an easy fix, we recommend choosing from our selection of non-toxic and Greenguard approved touch up pens, which are entirely safe for baby. Please select the color that matches your product from the drop-down menu below. If you are unsure about what color pen you will need, a customer service representative will be happy to help you. You can reach us at shop@davincibaby.com (323) 282-5163.

remove
+ Add another Touch up Pens

Still need a full replacement part? Use the following drop down menu. To ensure you receive the correct parts, please reference the manual that came with your unit. The parts have changed over the years. For example: B, B1. A, A1.

For hardware requests, please choose "Other" and type in the specific pieces you need.

remove
+ Add another part

Describe the problem

+ Add another photo

Shipping Address

For DaVinci retailers
We will review your order within 1-3 business days.

Retailer Information

What parts do you need?

Found a minor scuff or scratch on your wooden furniture? We are sorry about that! For an easy fix, we recommend choosing from our selection of non-toxic and Greenguard approved touch up pens, which are entirely safe for baby. Please select the color that matches your product from the drop-down menu below. If you are unsure about what color pen you will need, a customer service representative will be happy to help you. You can reach us at shop@davincibaby.com (323) 282-5163.

remove
+ Add another Touch up Pens

Still need a full replacement part? Use the following drop down menu. To ensure you receive the correct parts, please reference the manual that came with your unit. The parts have changed over the years. For example: B, B1. A, A1.

For hardware requests, please choose "Other" and type in the specific pieces you need.

remove
+ Add another part

Describe the problem

+ Add another photo

Shipping Address

Both the model number and serial/PO number are printed on our product label.

  • For cribs, this label is located on the inner right side panel at mattress level.
  • For dressers and most changers, it is located on the back panel. If the back panel is installed backwards, the label may be situated on the inside of the dresser/changer.
  • For changers with no drawers or back panel, the label is located on one of the shelf boards.

Please note as different types and runs of products may have different numbering formats, your serial/PO number format may differ from the format below. The location of the label remains the same however.

product label

Part names and letters can be found in your product's instruction manual. They look like:

  • A. Headboard
  • F-1. Left front post
  • H1. 3" Round Head Bolt
  • L. 1" Allen head bolt

Note: For example only. Parts will differ per product.

You can download manuals from our Instruction Manual page.